After a couple calls, I noticed a sound like water running over rocks in a stream, and soft chirping noises. I looked over and saw Minda in the desk five cubicles away from me. I kept staring at her, probably because she was the only one in the whole place besides Sigma, she was amazingly quick with that weird keyboard, and I thought she was kind of cute. I sat there wondering if she were more polite and civilized than her boss.
I was fine for about six calls. It was relatively simple to verify the required details to open up Vunlid's, Qufdams, and Dagmivos (apparently the three major types of vessel preferred by most of my customers). I got some stares, but other than that no one really seemed to care what I looked like. But then I got a difficult call.
The guy was naked and locked out of a Wivaren (he loved how I pronounced it, by the way). He knew his name and the ID issued by his country's government, but he didn't know the names of the owner's relatives on the file, his payment card number, the answer to the security question, or his "Firbo" address. (The last one needs explaining. Firbo is something these aliens use instead of e-mail. It's not quite the same. I tried it out. You kind of talk to it, for one thing, and it's not arranged according to the concept of postal mail (the icons make no sense to me).
Anyways, he didn't have any of that, but he was outside naked and he said I should let him in because the ship is an old piece of junk and doesn't deserve such security. When I said I couldn't do that, he yelled for a supervisor. I tried to at least get him to ask twice for one, then put him on hold.
I couldn't find Sigma anywhere in the call center, so I climbed my way down to Minda.
I tapped her on the shoulder. The moment I started talking, she held up a hand like she were on a call, but there wasn't a call. Then she's like "Hold on! Wait! Wait!" And I wait, and she wiggles in her chair and looks like she's relieving herself. She farts, and I'm pretty sure she did relieve herself. Oh lovely.
She asked me to continue, so I do, after taking a moment to recover from the shock and disgust. I described the problem and she told me to just hang up.
I said "really?" And she said yes. I asked her if I'd get in trouble and she said no, not if he's naked. So I did.
I got a call about servicing scientific equipment, so I ordered a repair. Then I ordered repairs on faulty weapon systems for a couple people, spoke to some guy calling about a missed shipment of Wusu seed (wrong number), and handled some other stuff.
I had two more calls after those, then another problem happened. This guy's air equipment was failing and he was out in the middle of space somewhere. He was rattling his information off so fast that I couldn't find his account. I guess I don't blame him for being so upset, but it was difficult to help him when he was like that. Not only that, but our system couldn't bring his air system back on. I tried it. Several times. It gave me an error message and wouldn't cooperate. I told him there wasn't anything else I could do, and he told me it might be because it's a problem that needed to be fixed manually and he wanted me to send him a repairman. Actually, he demanded that I send him a repairman.
I tried to request one, but the system told me he hadn't paid his contract for three months and so was not covered under the service program. I discovered this when I tried to request service. So he called for a supervisor.
I went to see Minda again, explaining the situation. She said we really can't help him. She said it was "tough but fair" and that it's not our fault he's in that situation, he should have stayed on a planet that had air instead of flying around without coverage. Then she tells me to hang up on him.
I could kind of see the logic behind this, but I asked what would happen if he'd call back. She said to hang up again. I asked her if that was what she did and she said yes. I asked her if she ever got in trouble and she said no, so I asked her if she were lying. She said no.
I really didn't feel good about that, but I hung up on him.
The next five or so calls were simple. Then this guy calls in wanting to make changes on his account, but he didn't know his Firbo address and had no useful information, and he wouldn't get off the phone for nothing. He ends up asking for a supervisor. I still felt nervous about just dropping calls, so I go over to Minda's desk. Unfortunately, she's on a call. Not sure what to do next, I just hang up on him.
I successfully handle another handful of calls, then Sigma tells me I can quit for the night, unless I want overtime. I say no thanks and wander the ship.
Showing posts with label space. Show all posts
Showing posts with label space. Show all posts
Saturday, September 19, 2009
Jupiter call center
Labels:
call center,
customer service,
jupiter,
scifi,
space,
stories
The Uniform
Since I just soaked my clothes and everything (actually her clothes), I asked her how I was supposed to clean up. She takes me to this room at the end of the hall, where I see toilets and showers. I ask what's wrong with them and she says the waste processing system isn't recycling like it's supposed to and it just ends up clogging and flooding the bathroom and she'll get someone to fix it in a few days. But she says there is one thing that works and she hands me this hose thing with a brush attachment. She said it's a little harsh, but I could use it to scrub clean for now. She washed my arm to demonstrate. You push a button and a spray comes out with soap, and at the same time a vacuum sucks the liquid back in.
She then says it's high time I get into uniform anyway. And she leaves the room.
It's quiet for awhile. All I hear is the droning hum of the ventilation system. I just kill time by looking around at everything, opening cabinets, looking in the showers, messing with the weird buttons.
I jump because I suddenly hear someone whistling. I go to a vertical tunnel to investigate but can't see anything.
Then Sigma comes in with a white plastic container. She opens the container and I see the "uniform", a green tunic with a gold logo on it, a plastic diaper and a pair of black leather leggings with no crotch.
I said "you've got to be kidding." I said this couldn't possibly be the uniform. But she said it was. I said I wasn't wearing it, but she said that in addition to it being required as part of my job, there are no toilets, we don't have breaks, and the tunic is branding. I said nobody will see me, but she reminded me that I can see people on the computer, so they can see me. I asked her if I could just wear the top and get some real pants or at least wear something over the diaper, but she said that was "impractical" and the thing she had was what people have been wearing for years. And plus she wanted her clothing back and didn't want me to ruin any more. I said that was an accident, but she said she didn't want any more accidents and to just wear what she gave me, and that it's a required uniform. She just floated there, with this expectant look on her face, not looking too happy. I asked her how she'd wash her clothes if the system's broken and she said the clothes washer worked. I didn't think I could climb into that, so I just stared at my "uniform" and weighed my options.
I needed a job. I was stuck on this ship. I hadn't seen a paycheck for my wacky little excursions yet, but I knew I was soggy and couldn't just go in her closet and get something else because I didn't know where her clothes were on that station. I finally said okay and took them. I told her to leave. She said the...whatever went over the...something and left.
There was sort of a privacy curtain there, so I drew it around myself, cleaned up, then put on that ridiculous outfit. I put the leggings over the diaper because I thought that was what you were supposed to do. When she came back in and saw me, she said it went the other way. There was a big enough hole on both sides for that to make sense, so I reluctantly went back behind the curtain and changed it around. After that she said it was time for me to work.
So we go back up to the cube farm, with me dressed in that ridiculous costume.
I thought I'd be safe from embarrassment, since I presumed it was just me and Sigma on the station, but I was wrong.
The moment we walked around the corner of the cubicles, this female with pink hair and pink fur comes floating up to me.
She had on a "uniform" like mine, but she wasn't wearing the leggings. Probably on account of having such hairy legs.
She looks at me and giggles, then we're introduced.
Sigma tells her who I am and we're introduced. The pink one's name was Minda, and I guess she'd been with the Dogos program for more than three years. Sigma explained how I was there to "fill in" for the sick people and says there will be plenty of time for us to get acquainted later. So Minda goes off and I'm led over to a cubicle.
It reminded me a lot of the cubes we had at GE Money Bank. Instead of the low type where you could see over the top, they had high walls where you couldn't see much of anything once you're sitting at one. The desk she picked for me was facing Jupiter, but I had to stand up to see it.
I had a desk, a hologram computer with a rock keyboard, and a leather office chair with a back support that clamps onto the desk like those safety bars on roller coasters.
Briefly, I considered asking for another desk, but I realized I still would have to turn around backwards to see Jupiter. So with a sigh, I buckled myself into the seat, activated the computer and wondered how bad it could be.
It was crazier than I expected. There was no lull between calls. As at NCO, I had 30 seconds to notate the account, and then bam, the next call comes in.
I still found it jarring to open up windows and put people on hold by rolling rocks around.
It's difficult to remember everything I did on the "phone" that first day, or the ones that followed, because the calls just kept coming.
I'll write what happened next some other time.
She then says it's high time I get into uniform anyway. And she leaves the room.
It's quiet for awhile. All I hear is the droning hum of the ventilation system. I just kill time by looking around at everything, opening cabinets, looking in the showers, messing with the weird buttons.
I jump because I suddenly hear someone whistling. I go to a vertical tunnel to investigate but can't see anything.
Then Sigma comes in with a white plastic container. She opens the container and I see the "uniform", a green tunic with a gold logo on it, a plastic diaper and a pair of black leather leggings with no crotch.
I said "you've got to be kidding." I said this couldn't possibly be the uniform. But she said it was. I said I wasn't wearing it, but she said that in addition to it being required as part of my job, there are no toilets, we don't have breaks, and the tunic is branding. I said nobody will see me, but she reminded me that I can see people on the computer, so they can see me. I asked her if I could just wear the top and get some real pants or at least wear something over the diaper, but she said that was "impractical" and the thing she had was what people have been wearing for years. And plus she wanted her clothing back and didn't want me to ruin any more. I said that was an accident, but she said she didn't want any more accidents and to just wear what she gave me, and that it's a required uniform. She just floated there, with this expectant look on her face, not looking too happy. I asked her how she'd wash her clothes if the system's broken and she said the clothes washer worked. I didn't think I could climb into that, so I just stared at my "uniform" and weighed my options.
I needed a job. I was stuck on this ship. I hadn't seen a paycheck for my wacky little excursions yet, but I knew I was soggy and couldn't just go in her closet and get something else because I didn't know where her clothes were on that station. I finally said okay and took them. I told her to leave. She said the...whatever went over the...something and left.
There was sort of a privacy curtain there, so I drew it around myself, cleaned up, then put on that ridiculous outfit. I put the leggings over the diaper because I thought that was what you were supposed to do. When she came back in and saw me, she said it went the other way. There was a big enough hole on both sides for that to make sense, so I reluctantly went back behind the curtain and changed it around. After that she said it was time for me to work.
So we go back up to the cube farm, with me dressed in that ridiculous costume.
I thought I'd be safe from embarrassment, since I presumed it was just me and Sigma on the station, but I was wrong.
The moment we walked around the corner of the cubicles, this female with pink hair and pink fur comes floating up to me.
She had on a "uniform" like mine, but she wasn't wearing the leggings. Probably on account of having such hairy legs.
She looks at me and giggles, then we're introduced.
Sigma tells her who I am and we're introduced. The pink one's name was Minda, and I guess she'd been with the Dogos program for more than three years. Sigma explained how I was there to "fill in" for the sick people and says there will be plenty of time for us to get acquainted later. So Minda goes off and I'm led over to a cubicle.
It reminded me a lot of the cubes we had at GE Money Bank. Instead of the low type where you could see over the top, they had high walls where you couldn't see much of anything once you're sitting at one. The desk she picked for me was facing Jupiter, but I had to stand up to see it.
I had a desk, a hologram computer with a rock keyboard, and a leather office chair with a back support that clamps onto the desk like those safety bars on roller coasters.
Briefly, I considered asking for another desk, but I realized I still would have to turn around backwards to see Jupiter. So with a sigh, I buckled myself into the seat, activated the computer and wondered how bad it could be.
It was crazier than I expected. There was no lull between calls. As at NCO, I had 30 seconds to notate the account, and then bam, the next call comes in.
I still found it jarring to open up windows and put people on hold by rolling rocks around.
It's difficult to remember everything I did on the "phone" that first day, or the ones that followed, because the calls just kept coming.
I'll write what happened next some other time.
Thursday, September 17, 2009
Going in space
Okay, so back to what happened Saturday.
I had a few Cokes before I came onboard and I suddenly had to go. When I asked her where the restrooms were, she said "that reminds me. We've got to get you a uniform."
I told her I didn't understand the connection, but I had to pee. That's when she tells me the toilets are all broken and the company has provided special suits that absorb our waste and converts it to water and fertilizer packets. I said "like a stillsuit" and she smiles and says "exactly." I said no thanks and I'd go back to the ship, but she said someone named Mekilta took the ship to Titan while we were touring. I thought I could hold it awhile so I asked when she'd be back. She tells me Friday. Great. So an entire week of pissing in a stillsuit.
I said I never saw Mekilta, and she said she "was probably in the workout room when we came in and left through another tunnel". I told her I wanted to see for myself that the ship was gone, so she leads me back up to the dock where we came in, and she takes this white rubbery suit out of a compartment, handing it to me, along with a helmet. I asked her if that were my uniform, but she said it was a space suit so I put it on. She did the same. My bladder settled itself, so I said it was about time we tried a space walk.
We donned our helmets, and she opened the "airlock." Once there, she closed us in the chamber and hooked umbilicals to both our suits, and the opposite hatch came open.
The air around us blasted out, and I felt myself drifting.
I didn't see the ship we came in on, or that fleshy stuff. I crept forward, looking around the edge of the "airlock", and that was when I noticed things weren't right. I saw no ground. No floor. No scaffolding or any trappings of artificiality. Not satisfied, I found a railing with handholds and crept along the edge of the airlock, onto the outer hull.
About a yard or so away from the hatch, I looked around and I peed in the space suit. This wasn't earth. This thing was floating in the middle of nowhere, with big assed Jupiter looking like some kind of huge whale's mouth about to eat us. I was floating. I wasn't being pulled towards the earth like I would have been if I were in a plane flying in the upper atmosphere.
I freaked out and scrambled back in. Once we were back inside and had the door shut and the helmets off, she saw my expression and laughed at me. I told her I went in the space suit and she sighed and said she'd have to get someone to clean it.
I told her I believed her now, though. I believed everything.
I had a few Cokes before I came onboard and I suddenly had to go. When I asked her where the restrooms were, she said "that reminds me. We've got to get you a uniform."
I told her I didn't understand the connection, but I had to pee. That's when she tells me the toilets are all broken and the company has provided special suits that absorb our waste and converts it to water and fertilizer packets. I said "like a stillsuit" and she smiles and says "exactly." I said no thanks and I'd go back to the ship, but she said someone named Mekilta took the ship to Titan while we were touring. I thought I could hold it awhile so I asked when she'd be back. She tells me Friday. Great. So an entire week of pissing in a stillsuit.
I said I never saw Mekilta, and she said she "was probably in the workout room when we came in and left through another tunnel". I told her I wanted to see for myself that the ship was gone, so she leads me back up to the dock where we came in, and she takes this white rubbery suit out of a compartment, handing it to me, along with a helmet. I asked her if that were my uniform, but she said it was a space suit so I put it on. She did the same. My bladder settled itself, so I said it was about time we tried a space walk.
We donned our helmets, and she opened the "airlock." Once there, she closed us in the chamber and hooked umbilicals to both our suits, and the opposite hatch came open.
The air around us blasted out, and I felt myself drifting.
I didn't see the ship we came in on, or that fleshy stuff. I crept forward, looking around the edge of the "airlock", and that was when I noticed things weren't right. I saw no ground. No floor. No scaffolding or any trappings of artificiality. Not satisfied, I found a railing with handholds and crept along the edge of the airlock, onto the outer hull.
About a yard or so away from the hatch, I looked around and I peed in the space suit. This wasn't earth. This thing was floating in the middle of nowhere, with big assed Jupiter looking like some kind of huge whale's mouth about to eat us. I was floating. I wasn't being pulled towards the earth like I would have been if I were in a plane flying in the upper atmosphere.
I freaked out and scrambled back in. Once we were back inside and had the door shut and the helmets off, she saw my expression and laughed at me. I told her I went in the space suit and she sighed and said she'd have to get someone to clean it.
I told her I believed her now, though. I believed everything.
Labels:
astronauts,
call center stories,
paranormal,
space
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