Allstate is not to be trusted

http://michichael.livejournal.com/58694.html
http://michichael.livejournal.com/58465.html
Of course, this is assuming that this is not like an irate customer you get on the average call center line, where the laws of physics and the rules governing reality are bent into a compelling fantasy story that sucks you into its erroneous, supremely flawed logic. They can take a normal, real event, and turn it into something completely wrong. A good storyteller can take a real event that looks really bad for his/her reputation as a moral, honest person, and twist it into an utterly believable, self serving work of fiction where the truth tellers are dishonest villains that cheat and lie to get their way, and the tale teller is depicted as a saint. They can use evidence to support a lie, casually dismiss the truth as fabrication, and convince the listener to believe what is being said, like Hitler's textbooks once persuaded German citizens to accept stereotypes as fact.
Is the author's story for real? I was convinced it was, but did it really happen that way? I don't know.