Jupiter call center

After a couple calls, I noticed a sound like water running over rocks in a stream, and soft chirping noises. I looked over and saw Minda in the desk five cubicles away from me. I kept staring at her, probably because she was the only one in the whole place besides Sigma, she was amazingly quick with that weird keyboard, and I thought she was kind of cute. I sat there wondering if she were more polite and civilized than her boss.
I was fine for about six calls. It was relatively simple to verify the required details to open up Vunlid's, Qufdams, and Dagmivos (apparently the three major types of vessel preferred by most of my customers). I got some stares, but other than that no one really seemed to care what I looked like. But then I got a difficult call.
The guy was naked and locked out of a Wivaren (he loved how I pronounced it, by the way). He knew his name and the ID issued by his country's government, but he didn't know the names of the owner's relatives on the file, his payment card number, the answer to the security question, or his "Firbo" address. (The last one needs explaining. Firbo is something these aliens use instead of e-mail. It's not quite the same. I tried it out. You kind of talk to it, for one thing, and it's not arranged according to the concept of postal mail (the icons make no sense to me).
Anyways, he didn't have any of that, but he was outside naked and he said I should let him in because the ship is an old piece of junk and doesn't deserve such security. When I said I couldn't do that, he yelled for a supervisor. I tried to at least get him to ask twice for one, then put him on hold.
I couldn't find Sigma anywhere in the call center, so I climbed my way down to Minda.
I tapped her on the shoulder. The moment I started talking, she held up a hand like she were on a call, but there wasn't a call. Then she's like "Hold on! Wait! Wait!" And I wait, and she wiggles in her chair and looks like she's relieving herself. She farts, and I'm pretty sure she did relieve herself. Oh lovely.
She asked me to continue, so I do, after taking a moment to recover from the shock and disgust. I described the problem and she told me to just hang up.
I said "really?" And she said yes. I asked her if I'd get in trouble and she said no, not if he's naked. So I did.
I got a call about servicing scientific equipment, so I ordered a repair. Then I ordered repairs on faulty weapon systems for a couple people, spoke to some guy calling about a missed shipment of Wusu seed (wrong number), and handled some other stuff.
I had two more calls after those, then another problem happened. This guy's air equipment was failing and he was out in the middle of space somewhere. He was rattling his information off so fast that I couldn't find his account. I guess I don't blame him for being so upset, but it was difficult to help him when he was like that. Not only that, but our system couldn't bring his air system back on. I tried it. Several times. It gave me an error message and wouldn't cooperate. I told him there wasn't anything else I could do, and he told me it might be because it's a problem that needed to be fixed manually and he wanted me to send him a repairman. Actually, he demanded that I send him a repairman.
I tried to request one, but the system told me he hadn't paid his contract for three months and so was not covered under the service program. I discovered this when I tried to request service. So he called for a supervisor.
I went to see Minda again, explaining the situation. She said we really can't help him. She said it was "tough but fair" and that it's not our fault he's in that situation, he should have stayed on a planet that had air instead of flying around without coverage. Then she tells me to hang up on him.
I could kind of see the logic behind this, but I asked what would happen if he'd call back. She said to hang up again. I asked her if that was what she did and she said yes. I asked her if she ever got in trouble and she said no, so I asked her if she were lying. She said no.
I really didn't feel good about that, but I hung up on him.
The next five or so calls were simple. Then this guy calls in wanting to make changes on his account, but he didn't know his Firbo address and had no useful information, and he wouldn't get off the phone for nothing. He ends up asking for a supervisor. I still felt nervous about just dropping calls, so I go over to Minda's desk. Unfortunately, she's on a call. Not sure what to do next, I just hang up on him.
I successfully handle another handful of calls, then Sigma tells me I can quit for the night, unless I want overtime. I say no thanks and wander the ship.

The Uniform

Since I just soaked my clothes and everything (actually her clothes), I asked her how I was supposed to clean up. She takes me to this room at the end of the hall, where I see toilets and showers. I ask what's wrong with them and she says the waste processing system isn't recycling like it's supposed to and it just ends up clogging and flooding the bathroom and she'll get someone to fix it in a few days. But she says there is one thing that works and she hands me this hose thing with a brush attachment. She said it's a little harsh, but I could use it to scrub clean for now. She washed my arm to demonstrate. You push a button and a spray comes out with soap, and at the same time a vacuum sucks the liquid back in.
She then says it's high time I get into uniform anyway. And she leaves the room.
It's quiet for awhile. All I hear is the droning hum of the ventilation system. I just kill time by looking around at everything, opening cabinets, looking in the showers, messing with the weird buttons.
I jump because I suddenly hear someone whistling. I go to a vertical tunnel to investigate but can't see anything.
Then Sigma comes in with a white plastic container. She opens the container and I see the "uniform", a green tunic with a gold logo on it, a plastic diaper and a pair of black leather leggings with no crotch.
I said "you've got to be kidding." I said this couldn't possibly be the uniform. But she said it was. I said I wasn't wearing it, but she said that in addition to it being required as part of my job, there are no toilets, we don't have breaks, and the tunic is branding. I said nobody will see me, but she reminded me that I can see people on the computer, so they can see me. I asked her if I could just wear the top and get some real pants or at least wear something over the diaper, but she said that was "impractical" and the thing she had was what people have been wearing for years. And plus she wanted her clothing back and didn't want me to ruin any more. I said that was an accident, but she said she didn't want any more accidents and to just wear what she gave me, and that it's a required uniform. She just floated there, with this expectant look on her face, not looking too happy. I asked her how she'd wash her clothes if the system's broken and she said the clothes washer worked. I didn't think I could climb into that, so I just stared at my "uniform" and weighed my options.
I needed a job. I was stuck on this ship. I hadn't seen a paycheck for my wacky little excursions yet, but I knew I was soggy and couldn't just go in her closet and get something else because I didn't know where her clothes were on that station. I finally said okay and took them. I told her to leave. She said the...whatever went over the...something and left.
There was sort of a privacy curtain there, so I drew it around myself, cleaned up, then put on that ridiculous outfit. I put the leggings over the diaper because I thought that was what you were supposed to do. When she came back in and saw me, she said it went the other way. There was a big enough hole on both sides for that to make sense, so I reluctantly went back behind the curtain and changed it around. After that she said it was time for me to work.
So we go back up to the cube farm, with me dressed in that ridiculous costume.
I thought I'd be safe from embarrassment, since I presumed it was just me and Sigma on the station, but I was wrong.
The moment we walked around the corner of the cubicles, this female with pink hair and pink fur comes floating up to me.
She had on a "uniform" like mine, but she wasn't wearing the leggings. Probably on account of having such hairy legs.
She looks at me and giggles, then we're introduced.
Sigma tells her who I am and we're introduced. The pink one's name was Minda, and I guess she'd been with the Dogos program for more than three years. Sigma explained how I was there to "fill in" for the sick people and says there will be plenty of time for us to get acquainted later. So Minda goes off and I'm led over to a cubicle.
It reminded me a lot of the cubes we had at GE Money Bank. Instead of the low type where you could see over the top, they had high walls where you couldn't see much of anything once you're sitting at one. The desk she picked for me was facing Jupiter, but I had to stand up to see it.
I had a desk, a hologram computer with a rock keyboard, and a leather office chair with a back support that clamps onto the desk like those safety bars on roller coasters.
Briefly, I considered asking for another desk, but I realized I still would have to turn around backwards to see Jupiter. So with a sigh, I buckled myself into the seat, activated the computer and wondered how bad it could be.
It was crazier than I expected. There was no lull between calls. As at NCO, I had 30 seconds to notate the account, and then bam, the next call comes in.
I still found it jarring to open up windows and put people on hold by rolling rocks around.
It's difficult to remember everything I did on the "phone" that first day, or the ones that followed, because the calls just kept coming.
I'll write what happened next some other time.

Management party

I'm glad it's Friday and I can just relax from all the insanity.
Now that I'm at a different desk, I've been getting Target calls all the time, and there's more demand for me doing e-mails. I'm not complaining. Doing e-mails makes my day simpler because they can't talk back immediately. I basically did that for half the day.
For some reason, all the managers and team leads were in a meeting in the lunch room every day I went there. There was lots of food but I knew it wasn't for me. For reasons unexplained, they had a light-up Christmas tree on a table behind them. Not sure what that was about, but management was generally unavailable today.
Anyways, lots of crappy things happened when I got back on the phone, one of them being a guy wanting a discontinued Ipod delivered at an impossible speed. I told him I couldn't do that because we don't have it anymore, so he wanted a store credit, which I also couldn't do, then he asked for a refund. The catch was that we refund the method of payment and he used a giftcard he'd thrown out. So I filled out a form in my computer but I'm not sure it will work because it's not an order for a giftcard, it's an order placed with a giftcard. I requested to have the card deactivated and his credit card refunded, but I'm willing to bet money the stupid giftcard department will screw this up. I guess he won't be my problem anymore, though.
Another thing that sucked was this Mexican lady wanting items that were lost in the mail. It would have been simple to remedy but the system said something stupid like the billing address and shipping address don't coincide, which is illogical because they were the same ones that were used on the order. It's not like I was trying to send a replacement to a new address. It was the same friggin' address she put on the order. Horrible. I told her I'd try to get a team lead to fix it and e-mail her about a refund if I couldn't. Team lead couldn't do it, so she got a refund.
The rest of the calls were okay, I guess. I screwed up on a call because I was trying to notate an account and this lady starts rattling off her problem and I didn't get a word of it. Luckily she didn't notice how completely she'd been ignored, and, like a good little employee (good by my company's standards), I filled out two of those super complicated, pain in the ass calltag forms while I put her on hold instead of doing it while she was off the phone like I used to do them. Ideally, I should be able to fill out this form with the complexity of an IRS 1040 form while having a brilliant conversation with the woman and selling more things to her, but I'm not that wonderful, so hold prevents me from getting marked down for dead air.
For most the day I was slammed with Target calls. The only thing I could do between calls is mess with HSX because it's not important and I can pay full attention to the customer while messing with my stocks. For the most part I only had 30 seconds to breathe before the next call came in. Insane, but I suppose it's ordinary in comparison to what I've been doing.
I think I refunded and replaced stuff a lot more than I should have, but it served the purpose of greasing the wheels of the phone queue and made the day go by smoother.
Not much else of interest to report.

Going in space

Okay, so back to what happened Saturday.
I had a few Cokes before I came onboard and I suddenly had to go. When I asked her where the restrooms were, she said "that reminds me. We've got to get you a uniform."
I told her I didn't understand the connection, but I had to pee. That's when she tells me the toilets are all broken and the company has provided special suits that absorb our waste and converts it to water and fertilizer packets. I said "like a stillsuit" and she smiles and says "exactly." I said no thanks and I'd go back to the ship, but she said someone named Mekilta took the ship to Titan while we were touring. I thought I could hold it awhile so I asked when she'd be back. She tells me Friday. Great. So an entire week of pissing in a stillsuit.
I said I never saw Mekilta, and she said she "was probably in the workout room when we came in and left through another tunnel". I told her I wanted to see for myself that the ship was gone, so she leads me back up to the dock where we came in, and she takes this white rubbery suit out of a compartment, handing it to me, along with a helmet. I asked her if that were my uniform, but she said it was a space suit so I put it on. She did the same. My bladder settled itself, so I said it was about time we tried a space walk.
We donned our helmets, and she opened the "airlock." Once there, she closed us in the chamber and hooked umbilicals to both our suits, and the opposite hatch came open.
The air around us blasted out, and I felt myself drifting.
I didn't see the ship we came in on, or that fleshy stuff. I crept forward, looking around the edge of the "airlock", and that was when I noticed things weren't right. I saw no ground. No floor. No scaffolding or any trappings of artificiality. Not satisfied, I found a railing with handholds and crept along the edge of the airlock, onto the outer hull.
About a yard or so away from the hatch, I looked around and I peed in the space suit. This wasn't earth. This thing was floating in the middle of nowhere, with big assed Jupiter looking like some kind of huge whale's mouth about to eat us. I was floating. I wasn't being pulled towards the earth like I would have been if I were in a plane flying in the upper atmosphere.
I freaked out and scrambled back in. Once we were back inside and had the door shut and the helmets off, she saw my expression and laughed at me. I told her I went in the space suit and she sighed and said she'd have to get someone to clean it.
I told her I believed her now, though. I believed everything.

Space station tour

Sigma has a weird toilet on her ship. I didn't mention it before because it just looked like yet another wacky movie prop, but I've had to use it a few times before during my language training sessions. Sigma told me how to use it. On earth, it was fine because I could just go in the big cup and not have to do anything weird with the vacuum attachments. Well, since we were floating and I had to go, I actually had to use those attachments. If you know anything about astronauts, you'll know what I'm talking about. Anyways, I used it a couple times during the trip, and this is going to factor into the story later. So we're at the "station". Sigma gets out of her chair and I follow her down a hallway to a hatch on one side of the room. She opens it and I see this fleshy bridge thing connecting to a metal airlock structure. She scans a badge through a device on the door and I'm looking at a carpeted hallway you'd see in an office building. She leads me in and starts playing tour guide. We climb down the hallway on handlebars and footholds set in the walls and floor, and she shows me the break room, the main conference room, and the call center. The call center was the most impressive, since the cube farm occupied the entire wing of the structure, and it had a huge window overlooking the planet Jupiter. She was right. Jupiter was so huge that I couldn't see anything else, even though that side of the building was just one big long window. I asked her how we weren't being sucked into Jupiter's gravitational pull and she just laughed at me. I didn't see anyone there. Not a single person at the desks or anywhere else. I asked her why that was and she said they were out sick. I guess they had some sort of space crud. I forget what she called it, but I guess it wasn't fatal. She said they were at another base recovering. She showed me another conference room, then we went down a vertical tube tunnel to another carpeted room. She showed me a gym (which we had to use to avoid atrophy), our "sleeping quarters" (more jellyfish beds), and another break room. This break room "upstairs" was a bit small, but this one was more like the lunch room at NCO, roughly the size of one and a half semi trailers. Okay, not that big, but close. Like everywhere else, the tables were bolted to the floor and there were seatbelts on the magnetized chairs. I was surprised to see vending machines, but they basically contained nothing but blue Fanta soda, flavored water, and thin diet pretzels. That's it. Row upon row of them. I wondered who put those machines in, who's rotating stock, and who's buying. I still don't have the answer to that. On the sides of the break room were two "gardens". She showed me those next. They were basically greenhouses equipped with lamps and sprayers, and they only seemed to contain one or two different types of plants. They weren't the type of plant I've ever seen before. They reminded me of sea plants, like anemone more than anything, but they had mouths and eyes and lots of wiggling tendrils. One of the "gardens" contained a farm and I got to see "Zufa" firsthand. They were gray and they had no eyes on their heads, only a proboscis. They had tails like puppy dogs and claws like lobsters. They sat in stacked cages like some PETA unfriendly chicken farm, but I didn't feel sorry for them. I just thought they'd be too fatty without them exercising. She showed me the freezer, and then we looked around the garden some more. I sketched the layout on one of the work handouts I was given. It looked like this:( Picture here) The circles with the X's on them are the tunnels we used to go from one chamber on the ship to the other.

Second day back

When I came in today, they decided to play musical desks on me again. Apparently some call monitors were going to be moved in or something. I had to search the office area for another computer. I signed into it, downloaded the stuff from my other computer, only to notice that the calls were coming in and then they'd just hang up again. I was messing around with my settings and stuff so I didn't notice it until it said "after call". I moved to another computer after telling the phone control guy about it, and it happened again. I told him it could be CSC, and then he tells me to put in my new extension number. Apparently the system was making the phone at the other desk ring, and hang up. That sucks. I killed about twenty minutes trying to find a desk and figure it out, and bothered Arthea, who looked really sick or tired or something, and worse, I didn't get paid for it because I wasn't logged in the phone.
It seems that you end up doing mostly one company, depending on where you sit in the office. I must have been sitting on the Target side. However, I only did a few calls before the phone guy sent me a bunch of Lacoste e-mails that took the rest of the time up until break.
When I got back, I took some calls, but after awhile Elliott sent me another slew of e-mails, and that concluded my work day.

At the station

I didn't know what time it was because my watch was coated in filth and she'd taken it somewhere.
I thought about how it was that we got to Jupiter so fast, but since I had difficulty believing we were in space, I figured a better question to ask was how she managed to get everything to float, and if we were inside an airplane flying around in the atmosphere somewhere.
She asked me what I thought I was seeing and I said probably something like they have at Epcot Center. She asked me what I saw in the "septic system" and I said you can find some pretty horrible stuff in the Amazon jungle or under the ocean and they could have been from there or outer space. That made her laugh.
I told her I wouldn't believe we were in space until I actually took a space walk or stuck my head out an airlock. She said it could be arranged, but not at that moment.
We went back to the entrance and watched cable.
A quarter of the way through a movie, I heard this klaxon sound and she went to the room at the end of the hall. I followed her, watching as she made noises at someone on an intercom.
A big bug shaped object came into view, and we slowly drifted towards it. Jupiter, in the meantime, just kept getting bigger and bigger.
I was floating, so it didn't tire me to just "stand" there for ten minutes. We approached the object, then sort of passed to one side of it. The thing was all metallic, and sort of blocky. Kind of surprising, considering I was in a big sea cucumber thing with rubbery skin.
I heard some hissing sounds and she said "we're here."
Wow. This was a lot longer than I really intended, but it really can't be helped. A lot of weird things happened to me all at once in the course of only a few short days. Nobody will understand them if I don't at least try to explain it a little. And I do mean a little. I skipped over the boring parts, and I've forgotten some things between then and now so this is only an approximate description of what happened to me. I'll go into greater detail about some other things if I have time and remember them.
I'll write a post about what happened on the station tomorrow or something.