After working at the station call center, I spent some more time staring at Jupiter. You can't get tired of something like this, seeing it up close and watching it change.
I noticed Minda floating up to me again. She didn't seem as interested in the view. She talked to me about a hairy call she had. I wasn't too interested, having had my fill of craziness, and she must have picked up on that because she changed the subject.
She told me that on her planet, there is a subculture that posts reviews of phone reps along with their pictures, so it's important to do well. I thought that was horrible. She shrugged and said there wasn't anything anyone could do. I told her that my planet has laws against slander and libel like that, but she asked me about tabloid newspapers. I told her that was for famous people and she said we were sort of famous. So I sort of understood then. We then got on the topic of music.
She has strange tastes. When I told her what music I liked, she said her favorite song is the Beepbeep.com jingle. I thought that was awful. I told her it was on ten times a day and was advertising a company, so she said she also liked movie themes and recordings of animal calls. She told me it was common for lots of people on her planet to buy many recordings of animal calls, and that the animal call Pofdons (I guess they're like CD's) sold millions of copies, better than some rap CD's on earth. I asked her about her favorite movie themes. She liked a few that I liked, but a lot of them, however, were overplayed, like John Williams. I was amazed, however, that she liked that little song that was in the movie Troll. Very few people even know what that is. We talked about some other stuff, like video games, then she showed me a new game on the computer. One was like a sports game where Abreyas in jumpsuits played polo on the backs of giant bird creatures, and then I played a couple others that were like racing and action games.
When I tired of messing with them, we went into the conference room and watched cable.
As we were watching a program, she asked me what I thought about the afterlife, so I told her.
She asked me if I thought aliens went there, and I said I didn't know, the bible didn't say anything about it and I guessed they had their own place.
She asked me what if they didn't, and I said I didn't know. She told me they didn't have anyone equivalent to Jesus, and they offered sacrifices to atone for sins.
I asked her how she took care of that on the station, and she said she didn't. She said she was afraid of going to Beptot, their version of hell. She asked me if I thought Jesus could save her, and I said possibly, but I really didn't know if it applied to space aliens.
She said she hoped he did and then said she wondered which religion was true.
I told her I believe mine (the Judeo-Christian one) is true, that every other religion on earth isn't, but I didn't know anything about hers, so I couldn't tell.
So she started telling me all this stuff about her religion. She said she believed that her god, Ponai, sculpted the entire universe out of stellar nurseries, and crafted all life forms from a soup of proteins and chromosomes. She said that her people had a temptation similar to Adam's at the beginning of her race, but they didn't give in to it, and as a reward Ponai taught them space flight and other technologies, but then something happened. Her people called it "the great test", or "the great Qubitgarr" (a word that translates to something like `terrible wave of corruption'). The Gaxea, their holy "book" (it's composed of thousand year old computer documents) said that a giant wave swept over the galaxy from a far off place, infecting everything with evil. She said the source of it is unknown even to this day, but scholars say it is either a test from Ponai or that an evil entity called Kaon called it to happen. Another theory is that an Abreya named Mustafa succombed to the first temptation after a hundred years of peace, but that's an apocryphal story.
She said she'd been watching some of my planet's religious broadcasts and heard of how Adam's sin caused the entire world to be corrupted, and wondered how far the corruption spread. I told her that was very creative, but I really couldn't say for sure.
I asked her how much she watched such programs and she said not often, because she found them boring, or too busy preaching about how praying and doing good deeds could make you a millionaire, but she had learned about Adam and all that.
I told her I didn't know what the right course of action would be, since the bible doesn't say anything about space aliens.
She asked me if I knew what I was talking about and I said yes, I study the bible more than most people I know, with the exception of my pastor.
I said it would be ridiculous to assume that a culture, one that believed that space was just a dome that covered the earth, would think that there was anything but God and angels and heaven up there when they didn't even know about planets.
When she asked me if I thought she was an angel, I said no. She asked me how I could believe in aliens if my religion didn't teach about it and I said God can make whatever He wants, and the bible doesn't talk about gravity or electromagnets, either.
Of course she got confused and I had to tell her that I believed creation is like what it says in Genesis, but that simple words like "light" and "firmament" can have complicated, possibly scientific meanings unknown to the original authors. After all, the earth's atmosphere is arguably a dome of sorts. That being said, I told her, I couldn't make a case for anything regarding extraterrestrials based on the bible. Unless you're talking about angels or something.
We debated the subject a bit further. She finally told me she needed to research this a bit further and she'd get back to me.
I went down and wandered the garden, then paid the caged creatures a visit.
Figuring I was a tough enough guy, I made motions like I were going to reach into a cage to pet one, but it snapped at me. Not nice.
The one next to it was just like it, so I decided they deserved to be dinner and moved on.
I'd noticed a bookcase in the main conference room, so I went up there and tried to read one of the books.
It was in their language so I really wasn't sure what I was reading. I thought it was fantasy, but it confused me. I knew the basics of communication, and this was full of higher level vocabulary. The other books were no better. I put them up and headed to the sleeping quarters.
I found Minda sitting on one of the jellyfish things, clicking buttons on a small device she had. She seemed completely engrossed in whatever it was and didn't even notice when I came in.
I found a transparent package tucked inside the flaps of my bed. I looked inside and found a gold jumpsuit made of some cottony material. It was kind of bizarre looking. The top part had no shoulder straps, being more like a tube top, and the bottom portion looked like capris.
After apologizing for interrupting her studies, I showed Minda the jumpsuit and asked if it were hers. She said no, Sigma got it for me.
After staring at it a minute, I decided it might look okay if I put the tunic over it. Guys wear yellow jogging pants, right?
Anyways, I changed and went to bed. Like the night before, I tossed and turned for awhile. It didn't help that someone was having a religious crisis on the bunk below me and they kept making sounds with their computer thing while I was trying to sleep.
Eventually I got settled and got some rest.
Showing posts with label scifi. Show all posts
Showing posts with label scifi. Show all posts
Thursday, September 24, 2009
Wednesday, September 23, 2009
An alien routine
The second day there, I woke up, and did what I had to because we didn't have working toilets. They said they'd have them repaired on Wednesday, so I had to make do until then. At least they were telling the truth about them being like a stillsuit so I didn't have to sit in it.
I probably slept six hours or less. I went to the big break room in search of breakfast. I found no one there. I looked upstairs, in the other break room and the conference room and the call center, then when I found nobody there I went back down and found Sigma waiting at a table. She was wearing a "uniform", but with a red tunic. She had a box for me, with that alien stuff in it. I went ahead and ate it. As I was eating, she asked me if I'd ever looked at porn. I told her I used to a long time ago, but I care too much about God to do that anymore.
She asked me what was wrong with it if you didn't actually do anything with the person in the picture, so I told her it was a sin of the heart.
Because she asked, I told her more details about my religious beliefs, including some things that I thought were obvious to just about everyone on earth.
It was Sunday, but she said I was working that day, and I would work until I returned to earth. I sighed and said fine.
Once I got done eating, I went upstairs and worked. This story is going long anyway so I'll spare all the details.
Sigma showed me how to use the scheduler to figure out when my lunch and work times were, so I was able to go to lunch exactly when the thing said to instead of having to wait for someone to tell me.
I went down to the break room kind of wondering where the food would come from. When I got there, Minda was at a table, eating, and she showed me the compartment where I could get food from.
I got my lunch and ate. I think she was nearing the end of her lunch, but she sat with me, and started asking more personal questions. Like if I had a girlfriend.
I told her I didn't, explaining that I'd that I've dealt with so many bitchy, emotionally manipulative women at Target and BBL that I avoid looking for women for fear of having to deal with one 24-7.
I told her that if women were like ninety percent of the customers I talked to at Target and BBL, I'd rather not marry.
She laughed and said "not all of us are like that." I told her that Mennonites and some hillbillies, and probably some ugly women are exceptions, but other than that, I wasn't ready for someone that looks pretty on the outside but unmasks her ugly interior self when she doesn't get her way.
She asked me if she was different. I said possibly, if she could prove to me that women aren't the same throughout the galaxy.
I told her how she made me uncomfortable the day before, and that she watches stuff that I consider immoral. But I told her I was fine with being friends.
We talked about some other things, about my social life, and that in comparison to other human beings, and earth culture in general, then Minda pointed to an electronic display and asked me when my lunch ended.
Since I'd studied the language enough, I figured out the readout was saying I was late and hurried back to my computer.
I went back to the phones for awhile, taking more calls. I discovered the supervisor transfer line and sent a few calls there when they got bad. I don't think I was doing a great job, but I figured I was doing good enough, and my previous experience in customer service didn't hurt.
The hours went by quickly due to the constant stream of calls and the complicated and sometimes frustrating nature of some of the problems, and customers.
Halfway close to the so-called "end of shift" on the scheduler (it's impossible to reckon time very accurately in space since 4:00 only means something if you know where the sun is supposed to be), Sigma floats up to me, telling me to go into meeting mode and to come with her to the conference room. I told her there wasn't anyone but Minda here, but I went into meeting and got out of my chair. She said that the chairs in the meeting room are better, so I followed her into the room.
So I followed her into the conference room. She was right. The chairs were more comfortable.
She told me they'd opened up a new division, and asked what I thought about selling Abreya clothes.
I asked her if she were kidding and she said no. Apparently there was this company called Uryanzor on her planet, and they sold apparel kind of like the stuff from that box she showed me. Men's skirts and all that.
She said if I didn't have a problem with it, she'd send some of those calls to me. I asked her how she could do that if we're being slammed with the other calls, and she said she had other call centers, and I wouldn't be doing that many.
Then I asked if I had to learn a new system, and she said yes, and I could start training at the end of my shift.
I kind of said I'd do it and that was that. I did more calls, and my shift ended.
I found Sigma working the phones, oddly enough. Knowing what I knew about her language, I figured out she was doing supervisor calls.
When she got done with the one she was on, and I had gotten an earful, she noticed me and showed me what programs to use in my computer to do training.
This was little different. There were modules for me to get acquainted with the company, the demographic, and the product itself. There was an inventory database, but a lot more sophisticated than Bebe's 360 tool. This one had a name search, so you were only limited by your vocabulary, and it had pictures.
You could put in vague words like "black dress" and "bag with the frills on the side" and it would find something. Not only that, but it actually asked you for clarifications if it was too vague.
If the same thing could be done in English in the 360 tool, the program communication would be something like this:
ME: Black dress with ruffles on the side
COMPUTER: Does this dress have shoulder straps?
ME: (Talks with customer) No
COMPUTER: What material is it made of?
ME: Satin or silk
COMPUTER: What year was it released?
ME: Not sure
COMPUTER: Was it released this year?
ME: (Checks with customer) Yes
COMPUTER: How much did it cost?
ME: Around $150
COMPUTER: It is either the Cassandra Slinky Dress (SKU 423423) or the Shimmery Satin Diva Dress (SKU 232342).
And it shows a picture of each one. And the prods prevent it from pulling up a hundred.
So it's got a sophisticated AI system, and it's not as stupid as the ones I've been using. The more I tried it, the more I sort of figured out the AI was telling me it was out of stock because it didn't have the info, but it made the job a lot easier.
Not only that, but I can show the picture to them, because it's a "video phone."
I learned some other programs, then I could relax and recuperate from all the craziness for awhile.
Sort of.
I probably slept six hours or less. I went to the big break room in search of breakfast. I found no one there. I looked upstairs, in the other break room and the conference room and the call center, then when I found nobody there I went back down and found Sigma waiting at a table. She was wearing a "uniform", but with a red tunic. She had a box for me, with that alien stuff in it. I went ahead and ate it. As I was eating, she asked me if I'd ever looked at porn. I told her I used to a long time ago, but I care too much about God to do that anymore.
She asked me what was wrong with it if you didn't actually do anything with the person in the picture, so I told her it was a sin of the heart.
Because she asked, I told her more details about my religious beliefs, including some things that I thought were obvious to just about everyone on earth.
It was Sunday, but she said I was working that day, and I would work until I returned to earth. I sighed and said fine.
Once I got done eating, I went upstairs and worked. This story is going long anyway so I'll spare all the details.
Sigma showed me how to use the scheduler to figure out when my lunch and work times were, so I was able to go to lunch exactly when the thing said to instead of having to wait for someone to tell me.
I went down to the break room kind of wondering where the food would come from. When I got there, Minda was at a table, eating, and she showed me the compartment where I could get food from.
I got my lunch and ate. I think she was nearing the end of her lunch, but she sat with me, and started asking more personal questions. Like if I had a girlfriend.
I told her I didn't, explaining that I'd that I've dealt with so many bitchy, emotionally manipulative women at Target and BBL that I avoid looking for women for fear of having to deal with one 24-7.
I told her that if women were like ninety percent of the customers I talked to at Target and BBL, I'd rather not marry.
She laughed and said "not all of us are like that." I told her that Mennonites and some hillbillies, and probably some ugly women are exceptions, but other than that, I wasn't ready for someone that looks pretty on the outside but unmasks her ugly interior self when she doesn't get her way.
She asked me if she was different. I said possibly, if she could prove to me that women aren't the same throughout the galaxy.
I told her how she made me uncomfortable the day before, and that she watches stuff that I consider immoral. But I told her I was fine with being friends.
We talked about some other things, about my social life, and that in comparison to other human beings, and earth culture in general, then Minda pointed to an electronic display and asked me when my lunch ended.
Since I'd studied the language enough, I figured out the readout was saying I was late and hurried back to my computer.
I went back to the phones for awhile, taking more calls. I discovered the supervisor transfer line and sent a few calls there when they got bad. I don't think I was doing a great job, but I figured I was doing good enough, and my previous experience in customer service didn't hurt.
The hours went by quickly due to the constant stream of calls and the complicated and sometimes frustrating nature of some of the problems, and customers.
Halfway close to the so-called "end of shift" on the scheduler (it's impossible to reckon time very accurately in space since 4:00 only means something if you know where the sun is supposed to be), Sigma floats up to me, telling me to go into meeting mode and to come with her to the conference room. I told her there wasn't anyone but Minda here, but I went into meeting and got out of my chair. She said that the chairs in the meeting room are better, so I followed her into the room.
So I followed her into the conference room. She was right. The chairs were more comfortable.
She told me they'd opened up a new division, and asked what I thought about selling Abreya clothes.
I asked her if she were kidding and she said no. Apparently there was this company called Uryanzor on her planet, and they sold apparel kind of like the stuff from that box she showed me. Men's skirts and all that.
She said if I didn't have a problem with it, she'd send some of those calls to me. I asked her how she could do that if we're being slammed with the other calls, and she said she had other call centers, and I wouldn't be doing that many.
Then I asked if I had to learn a new system, and she said yes, and I could start training at the end of my shift.
I kind of said I'd do it and that was that. I did more calls, and my shift ended.
I found Sigma working the phones, oddly enough. Knowing what I knew about her language, I figured out she was doing supervisor calls.
When she got done with the one she was on, and I had gotten an earful, she noticed me and showed me what programs to use in my computer to do training.
This was little different. There were modules for me to get acquainted with the company, the demographic, and the product itself. There was an inventory database, but a lot more sophisticated than Bebe's 360 tool. This one had a name search, so you were only limited by your vocabulary, and it had pictures.
You could put in vague words like "black dress" and "bag with the frills on the side" and it would find something. Not only that, but it actually asked you for clarifications if it was too vague.
If the same thing could be done in English in the 360 tool, the program communication would be something like this:
ME: Black dress with ruffles on the side
COMPUTER: Does this dress have shoulder straps?
ME: (Talks with customer) No
COMPUTER: What material is it made of?
ME: Satin or silk
COMPUTER: What year was it released?
ME: Not sure
COMPUTER: Was it released this year?
ME: (Checks with customer) Yes
COMPUTER: How much did it cost?
ME: Around $150
COMPUTER: It is either the Cassandra Slinky Dress (SKU 423423) or the Shimmery Satin Diva Dress (SKU 232342).
And it shows a picture of each one. And the prods prevent it from pulling up a hundred.
So it's got a sophisticated AI system, and it's not as stupid as the ones I've been using. The more I tried it, the more I sort of figured out the AI was telling me it was out of stock because it didn't have the info, but it made the job a lot easier.
Not only that, but I can show the picture to them, because it's a "video phone."
I learned some other programs, then I could relax and recuperate from all the craziness for awhile.
Sort of.
Saturday, September 19, 2009
Jupiter call center
After a couple calls, I noticed a sound like water running over rocks in a stream, and soft chirping noises. I looked over and saw Minda in the desk five cubicles away from me. I kept staring at her, probably because she was the only one in the whole place besides Sigma, she was amazingly quick with that weird keyboard, and I thought she was kind of cute. I sat there wondering if she were more polite and civilized than her boss.
I was fine for about six calls. It was relatively simple to verify the required details to open up Vunlid's, Qufdams, and Dagmivos (apparently the three major types of vessel preferred by most of my customers). I got some stares, but other than that no one really seemed to care what I looked like. But then I got a difficult call.
The guy was naked and locked out of a Wivaren (he loved how I pronounced it, by the way). He knew his name and the ID issued by his country's government, but he didn't know the names of the owner's relatives on the file, his payment card number, the answer to the security question, or his "Firbo" address. (The last one needs explaining. Firbo is something these aliens use instead of e-mail. It's not quite the same. I tried it out. You kind of talk to it, for one thing, and it's not arranged according to the concept of postal mail (the icons make no sense to me).
Anyways, he didn't have any of that, but he was outside naked and he said I should let him in because the ship is an old piece of junk and doesn't deserve such security. When I said I couldn't do that, he yelled for a supervisor. I tried to at least get him to ask twice for one, then put him on hold.
I couldn't find Sigma anywhere in the call center, so I climbed my way down to Minda.
I tapped her on the shoulder. The moment I started talking, she held up a hand like she were on a call, but there wasn't a call. Then she's like "Hold on! Wait! Wait!" And I wait, and she wiggles in her chair and looks like she's relieving herself. She farts, and I'm pretty sure she did relieve herself. Oh lovely.
She asked me to continue, so I do, after taking a moment to recover from the shock and disgust. I described the problem and she told me to just hang up.
I said "really?" And she said yes. I asked her if I'd get in trouble and she said no, not if he's naked. So I did.
I got a call about servicing scientific equipment, so I ordered a repair. Then I ordered repairs on faulty weapon systems for a couple people, spoke to some guy calling about a missed shipment of Wusu seed (wrong number), and handled some other stuff.
I had two more calls after those, then another problem happened. This guy's air equipment was failing and he was out in the middle of space somewhere. He was rattling his information off so fast that I couldn't find his account. I guess I don't blame him for being so upset, but it was difficult to help him when he was like that. Not only that, but our system couldn't bring his air system back on. I tried it. Several times. It gave me an error message and wouldn't cooperate. I told him there wasn't anything else I could do, and he told me it might be because it's a problem that needed to be fixed manually and he wanted me to send him a repairman. Actually, he demanded that I send him a repairman.
I tried to request one, but the system told me he hadn't paid his contract for three months and so was not covered under the service program. I discovered this when I tried to request service. So he called for a supervisor.
I went to see Minda again, explaining the situation. She said we really can't help him. She said it was "tough but fair" and that it's not our fault he's in that situation, he should have stayed on a planet that had air instead of flying around without coverage. Then she tells me to hang up on him.
I could kind of see the logic behind this, but I asked what would happen if he'd call back. She said to hang up again. I asked her if that was what she did and she said yes. I asked her if she ever got in trouble and she said no, so I asked her if she were lying. She said no.
I really didn't feel good about that, but I hung up on him.
The next five or so calls were simple. Then this guy calls in wanting to make changes on his account, but he didn't know his Firbo address and had no useful information, and he wouldn't get off the phone for nothing. He ends up asking for a supervisor. I still felt nervous about just dropping calls, so I go over to Minda's desk. Unfortunately, she's on a call. Not sure what to do next, I just hang up on him.
I successfully handle another handful of calls, then Sigma tells me I can quit for the night, unless I want overtime. I say no thanks and wander the ship.
I was fine for about six calls. It was relatively simple to verify the required details to open up Vunlid's, Qufdams, and Dagmivos (apparently the three major types of vessel preferred by most of my customers). I got some stares, but other than that no one really seemed to care what I looked like. But then I got a difficult call.
The guy was naked and locked out of a Wivaren (he loved how I pronounced it, by the way). He knew his name and the ID issued by his country's government, but he didn't know the names of the owner's relatives on the file, his payment card number, the answer to the security question, or his "Firbo" address. (The last one needs explaining. Firbo is something these aliens use instead of e-mail. It's not quite the same. I tried it out. You kind of talk to it, for one thing, and it's not arranged according to the concept of postal mail (the icons make no sense to me).
Anyways, he didn't have any of that, but he was outside naked and he said I should let him in because the ship is an old piece of junk and doesn't deserve such security. When I said I couldn't do that, he yelled for a supervisor. I tried to at least get him to ask twice for one, then put him on hold.
I couldn't find Sigma anywhere in the call center, so I climbed my way down to Minda.
I tapped her on the shoulder. The moment I started talking, she held up a hand like she were on a call, but there wasn't a call. Then she's like "Hold on! Wait! Wait!" And I wait, and she wiggles in her chair and looks like she's relieving herself. She farts, and I'm pretty sure she did relieve herself. Oh lovely.
She asked me to continue, so I do, after taking a moment to recover from the shock and disgust. I described the problem and she told me to just hang up.
I said "really?" And she said yes. I asked her if I'd get in trouble and she said no, not if he's naked. So I did.
I got a call about servicing scientific equipment, so I ordered a repair. Then I ordered repairs on faulty weapon systems for a couple people, spoke to some guy calling about a missed shipment of Wusu seed (wrong number), and handled some other stuff.
I had two more calls after those, then another problem happened. This guy's air equipment was failing and he was out in the middle of space somewhere. He was rattling his information off so fast that I couldn't find his account. I guess I don't blame him for being so upset, but it was difficult to help him when he was like that. Not only that, but our system couldn't bring his air system back on. I tried it. Several times. It gave me an error message and wouldn't cooperate. I told him there wasn't anything else I could do, and he told me it might be because it's a problem that needed to be fixed manually and he wanted me to send him a repairman. Actually, he demanded that I send him a repairman.
I tried to request one, but the system told me he hadn't paid his contract for three months and so was not covered under the service program. I discovered this when I tried to request service. So he called for a supervisor.
I went to see Minda again, explaining the situation. She said we really can't help him. She said it was "tough but fair" and that it's not our fault he's in that situation, he should have stayed on a planet that had air instead of flying around without coverage. Then she tells me to hang up on him.
I could kind of see the logic behind this, but I asked what would happen if he'd call back. She said to hang up again. I asked her if that was what she did and she said yes. I asked her if she ever got in trouble and she said no, so I asked her if she were lying. She said no.
I really didn't feel good about that, but I hung up on him.
The next five or so calls were simple. Then this guy calls in wanting to make changes on his account, but he didn't know his Firbo address and had no useful information, and he wouldn't get off the phone for nothing. He ends up asking for a supervisor. I still felt nervous about just dropping calls, so I go over to Minda's desk. Unfortunately, she's on a call. Not sure what to do next, I just hang up on him.
I successfully handle another handful of calls, then Sigma tells me I can quit for the night, unless I want overtime. I say no thanks and wander the ship.
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