SCP Item 38053563824: "The Death Collector."

Item 38053563824:  "The Death Collector."

Class:  Euclid

Security Level:  2

Containment:  Lock up.  Do not allow access.

Description:  Black Avaya conference phone with telephone headset and associated monitor and tower.  Object was acquired from the offices of Sunbank Private Label Credit Cards, now protected under bankruptcy, with name changed to (REDACTED).  Equipment uses telephone autodialing system to conduct collections calls with the deceased.  These business transactions sound completely mundane, often involving payments with real bank account numbers, but the person has recently died, and often the volume never rises above a whisper.  Customer audio can only be recorded with special equipment.  Only the operator's voice registers on standard recording devices.   

First recorded incident:  Grant Billington, 28, reported fraud on his grandfather's debit card two days after the man died from Hodgkins Lymphoma.  Telephone operator was subjected to disciplinary action, but management could not explain how the OP could consistently hold 5-10 minute conversations with someone they could never hear on recordings, and somehow acquire payment information, nor could they understand why their automated dialing system always appeared to send OP calls from a pool of live accounts, yet only record conversations between OP and seemingly nothing. 

Upon firing three OPS, Sunbank management decided the phone to be at fault, though no official apologies or reimbursements were sent to dismissed agents.